Description
We are seeking an experienced Director of Operations for a vibrant tapas concept in the Atlanta area.
Position Purpose
The Director of Operations (DO) is responsible for enthusiastically leading and motivating the restaurant leadership team and providing them with the tools, training and follow-up necessary to achieve maximum performance in each restaurant, to meet the highest levels of guest service, satisfaction and selling efforts. This position is accountable for maximizing positive guest experiences, sales, and profits within assigned restaurants.
Dimensions
The Director of Operations oversees 2 restaurants within the Atlanta. Each restaurant has a team of at least two management team members, with the Managers reporting directly to the Director of Operations. Each restaurant’s sales, profits, property and fixed assets are to be maximized to their fullest potential by the Director of Operations who is to direct and support the Managers in all aspects of business management.
People Management:
- Instructs, trains, coaches and develops the managers to become a highly proficient leader and developer of people
- Works with the management team to create an environment of trust in all restaurants where (1) enthusiastic people are recognized and rewarded for achieving organizational and personal goals; (2) all people are treated with dignity and mutual respect regardless of their individual differences; (3) initiative and accountability is encouraged and (4) open and honest communication is fostered
- Assists each manager in achieving all goals and objectives required by the Region Director of Operations
- Works with managers pn recruitment and retention to ensure succession plan is in place for each role.
- Participates in the selection of new leadership personnel
- Ensures training programs are administered to maximize each role's success
- Holds periodic meetings with managers for informational, performance, and morale purposes
- Provides on-the-job training and development to each manager when areas for improvement are observed
- Provides written performance appraisal of managers and assists with all restaurant team performance reviews
- Encourages methods of training, developing and motivating manager and hourly team members to provide optimum levels of performance
Position Specifications
- Five years of multi-unit restaurant management experience
- Two years of college education or equivalent is a plus
- The ability to train, guide and lead others
- The ability to work with a high degree of independence and discretion
- The ability to work well under pressure and with a heavy workload
- Good problem solving techniques.
- Good written, verbal, math and interpersonal skills, as well as a command of the English language
- Knowledge of all pertinent operational standards
- Good organizational and time-management skills
- High knowledge level of equipment
- Excellent people skills needed to guide and manage direct reports
- Needs to be self-motivated